SupportMCP guide
Natural-language examples
A few clear ways to ask SupportMCP for useful results.
Active customer work
Find the customer named [customer name], then show me its active tickets grouped by status and urgency.Closed history
Show me [customer name]’s closed tickets from [start date] to [end date]. Include ticket number, subject, assignee, and close date.Ticket detail
Open ticket [ticket number] and summarize the issue, current owner, latest notes, store, and any attachments.Progress update
SupportMCP checks your authority before any write. The upstream note field is Note with a capital N, and IN PROGRESS includes a space.
Add this progress note to ticket [ticket number]: Investigation completed and the customer has been informed. Then move it to IN PROGRESS.