Reference
Troubleshooting
Resolve connection, access, date-window, truncation, and upstream errors.
Access and history
Run whoami after ACCESS_DENIED. Active and historical queries are different: use search_tickets with a complete date range before concluding that no history exists.
Truncation and upstream failures
Split broad requests into smaller supported date windows. Never assume a truncated response is complete. SupportMCP reports real upstream failures with correlation details for investigation.