Capabilities

Customers and tickets

• Find customers by name or business details.
• Review active work for a customer, department, or assignee.
• Search closed or historical tickets over an explicit date range.
• Inspect one ticket with its notes, store, debtor, and attachments.

Commercial and Synergy data

Authorized Super_User accounts can review subscriptions, invoices, quotes, payments, Synergy project job cards, applications, tags, and linked development work.

Ticket actions

Depending on authority, SupportMCP can add notes, change status, reassign work, close resolved tickets, create development tickets, and apply Synergy tags. Write actions remain governed by TicketApp permissions.