SupportMCP guide
Tool guide
Choose the correct operation for the job.
Active work
Use list_tickets_by_customer without dates for a customer’s active tickets. Department and assignee lists also return active work.
History
Use search_tickets for closed work, multi-day windows, department reports, and customer history. It requires from and to dates. An empty active list does not prove that no historical tickets exist.
Today and detail
Use list_tickets_activity_today for Created Today or Closed Today. Use get_ticket for one ticket and enrich_ticket when you also need related store, debtor, notes, and attachment views.
Lifecycle
Use post_ticket_note for progress, update_ticket_status for OPEN, IN PROGRESS, PENDING, or CLOSED, reassign_ticket for governed ownership changes, and close_ticket for a formal resolution.