SupportMCP

Operate

Tool guide

Select the correct named operation and understand its role boundary.

Read tools

  • Use customer and active-list tools for current work.
  • Use search_tickets for explicit historical date windows.
  • Use get_ticket for one ticket and enrich_ticket for related views.

Governed write tools

Notes, status changes, reassignment, and closure use their named tools and remain governed by TicketApp authority.

Every authenticated user can create one ordinary support ticket with create_ticket. It uses the configured default customer, store, and assignee, classifies with typeId and subTypeId from list_ticket_types, and records the authenticated identity as the ticket creator.