SupportMCP

SupportMCP guide

Code mode

Bulk TicketApp reads with a selected return shape.

When to use it

Use ticketapp_search and ticketapp_execute when you need a large ticket set but only a small selected result should enter the chat. Named tools remain for a single ticket, note, close, or reassignment.

Timeout

ticketapp_execute has a 180000 millisecond (3 minute) wall-clock timeout, including upstream TicketApp reads. This value is CODE_MODE_TIMEOUT_MS.

HOS roster

Head of Support cycles must call ticketapp_execute with shape hos_cycle_roster instead of list_support_tickets, list_overdue_tickets, and list_tickets_by_user.

ticketapp_execute({ "shape": "hos_cycle_roster" })