SupportMCP guide

SupportMCP

Connect to governed TicketApp support data and choose the correct workflow.

What SupportMCP does

SupportMCP connects MCP clients to TicketApp and SynergyApi. Authorized staff can find customers, inspect active and historical tickets, review permitted commercial records, and perform governed ticket actions.

SupportMCP is a connector. TicketApp and SynergyApi remain the systems of record.

Connect SupportMCP
Choose a workflow

Core journeys

Connect an MCP client and confirm identity.
Distinguish active-ticket reads from historical date-window reads.
Find the correct workflow and tool family.
Download the complete skill archive and raw source files.
Run the governed HOS code-mode roster.